Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 596 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) spreading gossip
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
5. 5.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) using a calm voice
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) focusing on the problem (d) using a calm voice
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
15. 15.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) saying “I feel…”
16. 16.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) focusing on the problem
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
23. 23.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
25. 25.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) name-calling (d) taking sides at once
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
29. 29.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) listening without blame (d) walking off in anger
30. 30.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
32. 32.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
33. 33.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
35. 35.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) bringing up old fights (d) name-calling
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan

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