Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 597 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
5. 5.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) taking sides at once (d) walking off in anger
7. 7.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) name-calling
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) taking sides at once (d) shouting back
17. 17.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
21. 21.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) spreading gossip
24. 24.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) shouting back
25. 25.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
26. 26.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
29. 29.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) walking off in anger (d) finding a middle way
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) using a calm voice (d) apologising sincerely
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
34. 34.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) spreading gossip (d) shouting back
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) walking off in anger
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
40. 40.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) taking sides at once (d) name-calling

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