Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 598 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
3. 3.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.True or false: “name-calling” helps solve a conflict. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
9. 9.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) finding a middle way
11. 11.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) walking off in anger
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) finding a middle way (d) focusing on the problem
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
15. 15.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
19. 19.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
21. 21.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
26. 26.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) using a calm voice (d) taking sides at once
27. 27.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) walking off in anger (d) focusing on the problem
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) listening without blame (d) shouting back
29. 29.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) name-calling (d) apologising sincerely
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
32. 32.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
33. 33.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
34. 34.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
36. 36.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
37. 37.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
40. 40.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it

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