Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 7 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
2. 2.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
4. 4.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) saying “I feel…” (d) taking sides at once
5. 5.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
9. 9.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
13. 13.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) walking off in anger
15. 15.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) finding a middle way (d) saying “I feel…”
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
17. 17.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) shouting back
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) using a calm voice
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
24. 24.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) finding a middle way
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) finding a middle way (d) apologising sincerely
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) finding a middle way
31. 31.True or false: “name-calling” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) using a calm voice (d) saying “I feel…”
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) focusing on the problem
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) walking off in anger

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