Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 61 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) finding a middle way (d) using a calm voice
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) apologising sincerely
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
8. 8.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) spreading gossip
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
14. 14.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
15. 15.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
16. 16.True or false: “name-calling” makes a conflict worse. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
27. 27.True or false: “shouting back” helps solve a conflict. (a) False (b) True
28. 28.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) focusing on the problem
29. 29.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
30. 30.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) name-calling
31. 31.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) shouting back (d) spreading gossip
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse

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