Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 600 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
6. 6.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) spreading gossip (d) walking off in anger
7. 7.True or false: “name-calling” helps solve a conflict. (a) False (b) True
8. 8.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) apologising sincerely (d) spreading gossip
9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) using a calm voice
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) listening without blame
11. 11.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
13. 13.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) saying “I feel…”
15. 15.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
16. 16.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) bringing up old fights
17. 17.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) walking off in anger
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
19. 19.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) shouting back
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) apologising sincerely (d) finding a middle way
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
27. 27.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) walking off in anger
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
33. 33.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
34. 34.True or false: “shouting back” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
36. 36.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
38. 38.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan

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