Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 601 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) taking sides at once (d) bringing up old fights
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) name-calling (d) taking sides at once
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) apologising sincerely
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
8. 8.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) listening without blame (d) focusing on the problem
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) bringing up old fights (d) saying “I feel…”
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
21. 21.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
22. 22.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) shouting back
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) using a calm voice (d) shouting back
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
33. 33.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
35. 35.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
39. 39.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together

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