Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 603 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) listening without blame (d) focusing on the problem
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
6. 6.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
10. 10.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
13. 13.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
14. 14.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) saying “I feel…”
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) shouting back
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
20. 20.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) spreading gossip
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) using a calm voice
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) walking off in anger
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
31. 31.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) finding a middle way (d) focusing on the problem
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) spreading gossip (d) walking off in anger
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) taking sides at once (d) name-calling
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) taking sides at once (d) spreading gossip
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) bringing up old fights (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
39. 39.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions

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