Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 604 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
4. 4.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
5. 5.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) using a calm voice (d) finding a middle way
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) spreading gossip
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) name-calling
9. 9.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) shouting back
10. 10.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) finding a middle way
11. 11.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) listening without blame (d) bringing up old fights
12. 12.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) using a calm voice (d) walking off in anger
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
19. 19.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) spreading gossip (d) name-calling
20. 20.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) walking off in anger (d) name-calling
28. 28.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) finding a middle way (d) listening without blame
35. 35.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) walking off in anger (d) spreading gossip
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3

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