Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 605 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) saying “I feel…”
2. 2.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) finding a middle way (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
5. 5.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) bringing up old fights
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) name-calling (d) shouting back
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) apologising sincerely
12. 12.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
17. 17.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
19. 19.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
23. 23.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) using a calm voice (d) focusing on the problem
24. 24.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) spreading gossip
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
26. 26.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
28. 28.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) finding a middle way (d) focusing on the problem
31. 31.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
35. 35.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
37. 37.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) shouting back
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it

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