Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 606 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
3. 3.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
5. 5.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) focusing on the problem (d) listening without blame
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
15. 15.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) focusing on the problem (d) walking off in anger
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) focusing on the problem
26. 26.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
27. 27.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) focusing on the problem
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) walking off in anger
29. 29.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
31. 31.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
32. 32.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
35. 35.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) listening without blame
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully

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