Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 607 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” helps solve a conflict. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) bringing up old fights (d) walking off in anger
3. 3.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) shouting back
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) walking off in anger (d) finding a middle way
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) walking off in anger
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
12. 12.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
15. 15.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
16. 16.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) using a calm voice (d) saying “I feel…”
17. 17.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) shouting back
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
22. 22.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) using a calm voice (d) taking sides at once
24. 24.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) finding a middle way
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) spreading gossip

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