Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 609 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
2. 2.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) bringing up old fights
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) shouting back
8. 8.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
11. 11.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) using a calm voice (d) walking off in anger
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) listening without blame
13. 13.True or false: “shouting back” helps solve a conflict. (a) True (b) False
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
15. 15.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) finding a middle way
22. 22.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
25. 25.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) bringing up old fights
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) walking off in anger (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) focusing on the problem (d) finding a middle way
33. 33.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) shouting back (d) finding a middle way
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1

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