Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 62 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) walking off in anger
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) apologising sincerely
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) using a calm voice
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) bringing up old fights
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
8. 8.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
11. 11.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
13. 13.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
14. 14.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) listening without blame
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) name-calling (d) finding a middle way
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) name-calling
18. 18.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) bringing up old fights
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
26. 26.True or false: “name-calling” makes a conflict worse. (a) False (b) True
27. 27.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) name-calling (d) finding a middle way
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
30. 30.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) name-calling
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) apologising sincerely
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) bringing up old fights (d) shouting back
34. 34.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it

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