Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 611 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
3. 3.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
4. 4.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) finding a middle way (d) apologising sincerely
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
10. 10.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
11. 11.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
12. 12.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
13. 13.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) name-calling
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) shouting back (d) apologising sincerely
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
19. 19.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) focusing on the problem (d) using a calm voice
22. 22.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) name-calling (d) shouting back
24. 24.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) walking off in anger
25. 25.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
26. 26.True or false: “shouting back” makes a conflict worse. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) spreading gossip (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
30. 30.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) apologising sincerely (d) focusing on the problem
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
37. 37.True or false: “name-calling” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down

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