Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 612 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
2. 2.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) listening without blame
3. 3.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) walking off in anger
4. 4.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
5. 5.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) spreading gossip
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
15. 15.True or false: “shouting back” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
19. 19.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
21. 21.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
23. 23.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
24. 24.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) spreading gossip
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) saying “I feel…” (d) shouting back
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) taking sides at once
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
33. 33.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) spreading gossip (d) shouting back
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
38. 38.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) spreading gossip (d) listening without blame
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) bringing up old fights

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