Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 613 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
3. 3.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) name-calling (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
6. 6.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
10. 10.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) apologising sincerely
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
18. 18.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) bringing up old fights (d) listening without blame
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) name-calling (d) using a calm voice
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) shouting back
29. 29.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) focusing on the problem (d) walking off in anger
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
31. 31.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
32. 32.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
33. 33.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
35. 35.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) using a calm voice (d) listening without blame
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) using a calm voice (d) spreading gossip
40. 40.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) using a calm voice (d) listening without blame

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