Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 614 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) bringing up old fights
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
5. 5.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
16. 16.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) name-calling (d) using a calm voice
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
21. 21.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) listening without blame (d) spreading gossip
25. 25.True or false: “name-calling” helps solve a conflict. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) apologising sincerely (d) bringing up old fights
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
29. 29.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
31. 31.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
32. 32.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) listening without blame
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) shouting back
35. 35.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
39. 39.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
40. 40.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) name-calling

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