Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 615 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) finding a middle way
2. 2.True or false: “name-calling” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) saying “I feel…” (d) listening without blame
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) shouting back
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
12. 12.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
14. 14.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
17. 17.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) spreading gossip (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
21. 21.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) bringing up old fights (d) walking off in anger
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
28. 28.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
29. 29.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) focusing on the problem
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) bringing up old fights
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
34. 34.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) name-calling (d) focusing on the problem
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
38. 38.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) listening without blame (d) focusing on the problem
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
40. 40.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time

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