Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 616 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.True or false: “name-calling” helps solve a conflict. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
5. 5.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) apologising sincerely
7. 7.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) focusing on the problem (d) saying “I feel…”
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
14. 14.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
19. 19.True or false: “shouting back” makes a conflict worse. (a) True (b) False
20. 20.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) name-calling
21. 21.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) listening without blame (d) bringing up old fights
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) apologising sincerely (d) using a calm voice
23. 23.True or false: “name-calling” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) finding a middle way (d) walking off in anger
25. 25.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) bringing up old fights
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
28. 28.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) focusing on the problem
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
30. 30.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
32. 32.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
34. 34.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) using a calm voice
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) shouting back (d) apologising sincerely
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
40. 40.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak

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