Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 617 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
11. 11.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
12. 12.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
13. 13.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) name-calling (d) taking sides at once
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
16. 16.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) shouting back (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) finding a middle way
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
23. 23.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
25. 25.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) name-calling
26. 26.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) finding a middle way
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
33. 33.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) bringing up old fights (d) shouting back
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
38. 38.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) focusing on the problem
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) spreading gossip

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