Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 618 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) focusing on the problem
3. 3.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) apologising sincerely
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) shouting back
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
8. 8.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) apologising sincerely
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.True or false: “name-calling” helps solve a conflict. (a) False (b) True
14. 14.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
15. 15.True or false: “name-calling” makes a conflict worse. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) walking off in anger (d) listening without blame
17. 17.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) using a calm voice
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
27. 27.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
29. 29.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) using a calm voice (d) finding a middle way
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) shouting back (d) spreading gossip
31. 31.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) spreading gossip
32. 32.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
35. 35.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) focusing on the problem (d) apologising sincerely
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
38. 38.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
40. 40.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) apologising sincerely (d) listening without blame

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