Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 619 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) shouting back
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
9. 9.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) name-calling (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
17. 17.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) name-calling
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) focusing on the problem (d) listening without blame
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
22. 22.True or false: “name-calling” helps solve a conflict. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) walking off in anger
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
29. 29.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
32. 32.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) shouting back (d) bringing up old fights
34. 34.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
36. 36.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1

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