Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 620 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) finding a middle way (d) listening without blame
2. 2.True or false: “shouting back” makes a conflict worse. (a) False (b) True
3. 3.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) taking sides at once (d) shouting back
4. 4.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
6. 6.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) using a calm voice
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
12. 12.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) apologising sincerely
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) using a calm voice (d) apologising sincerely
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
28. 28.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
32. 32.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) spreading gossip (d) walking off in anger
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
36. 36.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) listening without blame (d) using a calm voice
37. 37.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) spreading gossip
38. 38.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) listening without blame (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes

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