Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 63 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) focusing on the problem (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) apologising sincerely (d) shouting back
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) spreading gossip (d) name-calling
12. 12.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) taking sides at once
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) name-calling
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
24. 24.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
29. 29.True or false: “name-calling” helps solve a conflict. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) listening without blame
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) shouting back
37. 37.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3

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