Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 621 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
6. 6.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
7. 7.True or false: “name-calling” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) bringing up old fights
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) finding a middle way (d) bringing up old fights
13. 13.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) walking off in anger
14. 14.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
15. 15.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) name-calling (d) bringing up old fights
17. 17.True or false: “shouting back” helps solve a conflict. (a) False (b) True
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
20. 20.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) taking sides at once
22. 22.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
28. 28.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) walking off in anger (d) saying “I feel…”
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
35. 35.True or false: “name-calling” makes a conflict worse. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
39. 39.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
40. 40.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan

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