Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 622 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) listening without blame (d) walking off in anger
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
8. 8.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
11. 11.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) spreading gossip
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
16. 16.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) listening without blame (d) focusing on the problem
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
18. 18.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
19. 19.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) name-calling (d) shouting back
20. 20.True or false: “name-calling” helps solve a conflict. (a) False (b) True
21. 21.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) name-calling (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) taking sides at once
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
31. 31.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) taking sides at once (d) apologising sincerely
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
35. 35.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
36. 36.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
38. 38.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
40. 40.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) using a calm voice

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