Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 623 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
3. 3.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
10. 10.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
11. 11.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) bringing up old fights (d) taking sides at once
12. 12.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) bringing up old fights (d) spreading gossip
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
18. 18.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) bringing up old fights
19. 19.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) bringing up old fights
20. 20.True or false: “shouting back” makes a conflict worse. (a) False (b) True
21. 21.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
24. 24.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) using a calm voice (d) finding a middle way
25. 25.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) listening without blame (d) apologising sincerely
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) taking sides at once
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) saying “I feel…”
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse

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