Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 626 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) name-calling
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
9. 9.True or false: “name-calling” makes a conflict worse. (a) True (b) False
10. 10.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) listening without blame
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
13. 13.True or false: “name-calling” helps solve a conflict. (a) True (b) False
14. 14.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) using a calm voice (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
17. 17.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) using a calm voice
18. 18.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
22. 22.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
23. 23.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) spreading gossip
24. 24.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) listening without blame (d) using a calm voice
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) focusing on the problem (d) saying “I feel…”
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
32. 32.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
34. 34.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
35. 35.True or false: “shouting back” makes a conflict worse. (a) False (b) True
36. 36.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) shouting back (d) name-calling
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
38. 38.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) saying “I feel…”
39. 39.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) walking off in anger (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together

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