Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 627 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
10. 10.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) name-calling
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) taking sides at once
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
18. 18.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) apologising sincerely
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) apologising sincerely
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
22. 22.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
23. 23.True or false: “name-calling” makes a conflict worse. (a) False (b) True
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
28. 28.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
29. 29.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
33. 33.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) apologising sincerely
34. 34.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) listening without blame
35. 35.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
38. 38.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) listening without blame (d) saying “I feel…”
39. 39.True or false: “shouting back” makes a conflict worse. (a) False (b) True
40. 40.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True

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