Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 628 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
4. 4.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) spreading gossip (d) finding a middle way
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
6. 6.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) name-calling
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
15. 15.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) taking sides at once (d) walking off in anger
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
17. 17.True or false: “name-calling” helps solve a conflict. (a) True (b) False
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
19. 19.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
20. 20.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) listening without blame
21. 21.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
22. 22.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) shouting back
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) spreading gossip (d) finding a middle way
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) bringing up old fights (d) name-calling
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
29. 29.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) focusing on the problem
30. 30.True or false: “shouting back” helps solve a conflict. (a) True (b) False
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
33. 33.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
34. 34.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) bringing up old fights (d) using a calm voice
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) walking off in anger (d) using a calm voice
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak

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