Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 64 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) walking off in anger
2. 2.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) spreading gossip (d) taking sides at once
3. 3.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) walking off in anger (d) spreading gossip
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
9. 9.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
10. 10.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) finding a middle way
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) saying “I feel…” (d) name-calling
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.True or false: “name-calling” makes a conflict worse. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
18. 18.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
19. 19.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) apologising sincerely
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) using a calm voice (d) name-calling
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
30. 30.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) shouting back (d) bringing up old fights
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) using a calm voice
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
36. 36.True or false: “shouting back” makes a conflict worse. (a) False (b) True
37. 37.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
38. 38.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) taking sides at once (d) apologising sincerely
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) finding a middle way (d) shouting back

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