Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 630 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) finding a middle way
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
5. 5.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) apologising sincerely
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) apologising sincerely (d) focusing on the problem
7. 7.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) saying “I feel…”
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
14. 14.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) shouting back
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
20. 20.True or false: “shouting back” helps solve a conflict. (a) False (b) True
21. 21.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
22. 22.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
23. 23.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) walking off in anger (d) listening without blame
27. 27.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
28. 28.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) using a calm voice
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
36. 36.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) name-calling

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