Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 631 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) using a calm voice
7. 7.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) finding a middle way (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
15. 15.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) spreading gossip (d) using a calm voice
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
20. 20.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) listening without blame
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
28. 28.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) spreading gossip (d) listening without blame
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) saying “I feel…”
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) name-calling
33. 33.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) walking off in anger
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.True or false: “name-calling” makes a conflict worse. (a) True (b) False

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