Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 636 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” helps solve a conflict. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) bringing up old fights
3. 3.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) name-calling
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
12. 12.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) taking sides at once (d) apologising sincerely
14. 14.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) finding a middle way (d) shouting back
15. 15.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
17. 17.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) name-calling
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
24. 24.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
33. 33.True or false: “name-calling” makes a conflict worse. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) spreading gossip
37. 37.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
38. 38.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4

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