Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 637 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) name-calling
2. 2.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
5. 5.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) spreading gossip
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
7. 7.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) focusing on the problem
8. 8.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) name-calling (d) taking sides at once
9. 9.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) apologising sincerely (d) walking off in anger
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
12. 12.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) using a calm voice (d) spreading gossip
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
18. 18.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
20. 20.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
21. 21.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
23. 23.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) listening without blame
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) walking off in anger (d) shouting back
33. 33.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
36. 36.True or false: “name-calling” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
40. 40.True or false: “listening without blame” makes a conflict worse. (a) False (b) True

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