Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 638 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
2. 2.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
3. 3.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
4. 4.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
6. 6.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
10. 10.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) name-calling (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) shouting back (d) using a calm voice
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) spreading gossip
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) name-calling
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
24. 24.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) finding a middle way (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
26. 26.True or false: “name-calling” makes a conflict worse. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) listening without blame
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
33. 33.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
37. 37.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) saying “I feel…”
39. 39.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) name-calling (d) walking off in anger
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1

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