Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 639 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) bringing up old fights
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) apologising sincerely
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
16. 16.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) listening without blame (d) walking off in anger
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
18. 18.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
19. 19.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) finding a middle way (d) taking sides at once
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) name-calling
25. 25.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
26. 26.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) apologising sincerely
28. 28.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.True or false: “name-calling” helps solve a conflict. (a) False (b) True
34. 34.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
35. 35.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
37. 37.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
40. 40.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) bringing up old fights (d) taking sides at once

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