Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 640 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
4. 4.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) listening without blame
6. 6.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
7. 7.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) saying “I feel…”
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) shouting back
15. 15.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) walking off in anger (d) name-calling
16. 16.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) taking sides at once (d) walking off in anger
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
18. 18.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) saying “I feel…”
24. 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) bringing up old fights
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) using a calm voice (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
35. 35.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) name-calling (d) listening without blame
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse

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