Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 642 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) finding a middle way (d) apologising sincerely
4. 4.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) apologising sincerely (d) using a calm voice
5. 5.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
6. 6.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
8. 8.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) walking off in anger
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
11. 11.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
14. 14.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
20. 20.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
24. 24.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) apologising sincerely
25. 25.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) focusing on the problem
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
31. 31.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
32. 32.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) shouting back (d) spreading gossip
33. 33.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
34. 34.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) saying “I feel…”
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3

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