Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 643 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) using a calm voice
4. 4.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) name-calling (d) focusing on the problem
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
8. 8.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
10. 10.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) spreading gossip (d) saying “I feel…”
11. 11.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
12. 12.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) bringing up old fights
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
21. 21.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
23. 23.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) walking off in anger (d) spreading gossip
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) listening without blame (d) name-calling
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) bringing up old fights
28. 28.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) apologising sincerely (d) using a calm voice
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
31. 31.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) walking off in anger
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
35. 35.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) saying “I feel…”
36. 36.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
39. 39.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak

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