Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 646 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
2. 2.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) using a calm voice
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
4. 4.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
5. 5.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
6. 6.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
14. 14.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) shouting back
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) name-calling
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
18. 18.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
19. 19.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
21. 21.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
22. 22.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
24. 24.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
30. 30.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) finding a middle way
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
35. 35.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) listening without blame (d) apologising sincerely
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) using a calm voice
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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