Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 648 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) using a calm voice (d) name-calling
9. 9.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
10. 10.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
12. 12.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) name-calling
13. 13.Which of these makes a conflict worse? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) using a calm voice
14. 14.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
17. 17.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) bringing up old fights (d) name-calling
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
27. 27.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) finding a middle way (d) taking sides at once
28. 28.True or false: “name-calling” helps solve a conflict. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) name-calling
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
34. 34.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) shouting back (d) taking sides at once
35. 35.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) taking sides at once (d) bringing up old fights
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
37. 37.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
38. 38.True or false: “shouting back” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True

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