Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 649 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) focusing on the problem
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
8. 8.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) bringing up old fights (d) shouting back
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
10. 10.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
11. 11.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) bringing up old fights (d) spreading gossip
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) shouting back
19. 19.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) apologising sincerely (d) saying “I feel…”
20. 20.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) finding a middle way (d) focusing on the problem
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) listening without blame (d) shouting back
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
28. 28.True or false: “shouting back” makes a conflict worse. (a) True (b) False
29. 29.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) spreading gossip (d) listening without blame
33. 33.True or false: “name-calling” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) using a calm voice (d) saying “I feel…”
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
37. 37.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) taking sides at once (d) apologising sincerely
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
39. 39.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) name-calling
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True

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