Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 650 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) walking off in anger
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) name-calling
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
6. 6.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) bringing up old fights
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
8. 8.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) walking off in anger (d) apologising sincerely
9. 9.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) spreading gossip
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
17. 17.True or false: “shouting back” makes a conflict worse. (a) True (b) False
18. 18.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
20. 20.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
21. 21.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) name-calling
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) finding a middle way
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) bringing up old fights
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) finding a middle way
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) listening without blame
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) focusing on the problem
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) finding a middle way
39. 39.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False

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