Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 651 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) listening without blame
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) shouting back
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) using a calm voice
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
10. 10.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
12. 12.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) saying “I feel…” (d) shouting back
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
16. 16.True or false: “shouting back” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
18. 18.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) bringing up old fights (d) taking sides at once
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
24. 24.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
26. 26.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) using a calm voice (d) listening without blame
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) name-calling (d) taking sides at once
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
30. 30.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) using a calm voice (d) shouting back
31. 31.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) listening without blame
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
38. 38.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
39. 39.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
40. 40.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False

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