Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 652 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
2. 2.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) taking sides at once
3. 3.True or false: “name-calling” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
6. 6.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) taking sides at once
10. 10.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
11. 11.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
23. 23.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) spreading gossip
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
31. 31.True or false: “shouting back” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) using a calm voice
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
38. 38.True or false: “shouting back” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together

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