Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 654 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) walking off in anger (d) name-calling
4. 4.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
5. 5.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) listening without blame
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) name-calling (d) focusing on the problem
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
8. 8.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) taking sides at once (d) spreading gossip
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) shouting back (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) walking off in anger
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) using a calm voice
16. 16.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) taking sides at once (d) spreading gossip
17. 17.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) name-calling (d) using a calm voice
18. 18.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) bringing up old fights
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
21. 21.True or false: “shouting back” helps solve a conflict. (a) False (b) True
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
28. 28.True or false: “name-calling” helps solve a conflict. (a) True (b) False
29. 29.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
30. 30.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) shouting back
32. 32.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) finding a middle way
39. 39.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down

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