Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 655 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
2. 2.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
3. 3.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
8. 8.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) bringing up old fights (d) listening without blame
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
12. 12.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
14. 14.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
20. 20.Which of these helps solve a conflict? (a) focusing on the problem (b) shouting back (c) spreading gossip (d) taking sides at once
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) listening without blame (d) saying “I feel…”
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
26. 26.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
27. 27.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
29. 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
31. 31.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) finding a middle way (d) bringing up old fights
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
33. 33.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) apologising sincerely (d) finding a middle way
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options

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