Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 657 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) finding a middle way (d) shouting back
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) apologising sincerely (d) walking off in anger
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
4. 4.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
5. 5.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) bringing up old fights (d) shouting back
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) focusing on the problem
7. 7.True or false: “shouting back” makes a conflict worse. (a) True (b) False
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
10. 10.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
21. 21.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
24. 24.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
25. 25.True or false: “name-calling” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) name-calling (d) bringing up old fights
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) shouting back
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) using a calm voice
35. 35.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
39. 39.True or false: “name-calling” makes a conflict worse. (a) True (b) False
40. 40.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True

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